Please allow 1–3 business days of processing and production time for your order to ship out.

U.S. orders will be shipped via USPS & EUB. International orders will be shipped depending on the fulfillment center the product is from.

• Average transit times to the United States: 11–20 business days
• Average transit times to International: 17–30 business days

There are circumstances out of our control (natural disasters, holidays, weather, carrier delays, etc.) that may cause shipping postponements. While most packages arrive on time, delays may occur. For this reason, we do not guarantee the exact delivery time; delivery issues are the responsibility of the shipping company.

We provide tracking for every order. Tracking will be available once your product is shipped.

Each individual product may be shipped from different fulfillment centers across the globe as we source quality yet affordable products.

When you receive your tracking number, you can track your order here: Track Order

You can cancel your order with no penalty — please cancel within 24 hours after placing it for the cancellation to be applied.

If the item has already shipped, please email support@mostelo.com with the subject line “CANCEL”.

If you misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email with the correct information.

Please notify us immediately at support@mostelo.com. If the address is wrong, we can usually correct it within 24 hours.

We ship every item with extra padding. Despite this, around 1 in 1000 products may arrive damaged due to mail handling.

If this happens, please contact us with:

• Your order number
• A picture of the damaged product

Once received, we’ll be happy to send out another free of charge.

If we still haven’t managed to answer your question, please contact us at support@mostelo.com and we’ll do our best to reply within 24 hours :)