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    Payment FAQs

    Payment & Security

    Answers to common questions about accepted payment methods, checkout security, and PayPal troubleshooting.

    Email us anytime: support@mostelo.com

    Accepted Payments

    💳 Credit / Debit Cards

    🅿️ PayPal

    We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

    Checkout Security

    Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

    Credit card payments may also be verified through the 3D Secure procedure, depending on your bank and country.


    💳 Which forms of payment can I use?
    We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

    🔒 How secure is shopping? Is my data protected?
    Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

    💵 Can I pay cash upon delivery or pay you personally?
    Unfortunately our operations are only limited to credit/debit card transactions and PayPal. This is to ensure our customers get consumer protection and also our business is validated.

    🅿️ PayPal — why we recommend it

    PayPal offers Buyer Protection and provides a secure gateway and good refund policies. This is why we advocate using PayPal to complete your transactions safely.

    If you have a PayPal account, just checkout with PayPal and log in to complete your purchase accordingly.


    🙌 What if I don’t have a PayPal account?

    Don’t worry — you do not need to own a PayPal account to pay. You may enter your credit card’s data directly at PayPal and complete your payment. You don’t need to register a PayPal account either.

    How to pay with card as a PayPal guest:
    1. Select the “Pay wi

    Fast Tracked Shipping

    Using expedited shipping,your package will arrive lightning fast! And you can check shipping updates from your phone

    Thousands Of Happy Customers

    Our customers love our brand because we care about them! lf you have any questions or comments, please email us
    here

    Crafted By Professional Shoemakers

    Our shoes are designed, tested, and endorsed by our team of professional shoemakers.We craft our shoes with the highest comfort and quality available.

    30-Day Guarantee

    If you want to exchange or return your shoes, we offer a full 3o-day guarantee so that you can try all of our styles worry-free!